A1 Best Plumbing: 24/7 Emergency Garden Grove Plumber

  I called for replacement of the washing machine intake valves. If our house had been built correctly, this would have been a very straight forward job. Unfortunately, the valves had... read more been soldered instead of installed with a threaded coupling. Ronald and Dominic discovered the problem, figured out how to fix it and worked diligently to get the job done. Later, I discovered a very small leak in one of the connections. I called the next morning and they were back out that day to fix the problem. This is the second time that we have used their services and, again, we are very happy with the service provided.

  I called after 8 AM this morning. Araceli cheerfully answered the phone and I was able to communicate perfectly what we needed. German was out within the hour,... read more listened to what we wanted done, got the faucet exactly as we described it, fixed it on the first try, and was done by noon. Also, we spent much less than I feared the bill would be before I called. I couldn't have asked for a better job. Our sink is up and running better than it did before. Thank you, A1 Best Plumbing! We will use you next time we have a plumbing problem.

  Service call $179.00
Rancr toilet $200.00
Water extraction $250.00
Mainline $250.00
Total $879.00
Plus 3% credit card convenience fee $26.37
So the total should have been $905.37 BUT the... read more invoice was for $909.76?!
You may say it's only a very small difference, but my main beef was they did not call me to let me know how much it was going to cost instead of obtaining approval from the tenant. Yes it did have to be cleared but I think they should let the owner know first exactly how much it was going to cost plus the 3% credit card convenience fee that will be charged on top of it. I would have appreciated a full disclosure, and an accurate billing total.

  I am very disappointed in the service from this company. The owner was very rude and unprofessional. Our work that was done was never completed because the job was larger... read more than anticipated-our main valve needed repairing but the tech had to go to another job. We had to pay him before we left. He said he or someone else would be back in the morning to finish the main water valve between 10-12. No one showed up and we had been without water more than 24 hrs. I called the tech and he said the owner was supposed to call us-but he didn't. He also said the owner refused the work because the job was "a can of worms"-no call or anything to even tell us they refused the work. We had to call another plumber and they did the main valve no problem. When we turned the water back on, we noticed the cold water wasn't working at the kitchen sink due to a broken part where the A1 tech was working the day before. I called to have them come back out to finish the job but the owner refused to without charging us almost another $200. We will never give this company another cent and I will caution everyone I know to steer clear of them.

  Vince is a problem solver who is willing to go over and above on difficult jobs. (And of course can handle the easy stuff too.). Ron and Dominique are... read more both excellent and cheerful - not to mention very hard-working. Took care of my clogged upstairs shower in short order - which had baffled another plumber

  We had a main line backup in a rental unit and Vince had a crew out to us in 30 mins. Ron and D were very polite and calm while... read more dealing with a tough blockage. Ron snaked it once - it didn't clear. He did it a second time and it was cleared. But Ron wasn't going to leave without ensuring there was no further blockage. He snaked a third time and removed a deeper blockage than we knew about. He said he's "not a quitter"! and didn't want to leave without ensuring that they left us with cleared pipes all the way through. Thanks Vince, Ron, and D!

  They service high rise units! I called several plumbers, only to learn most do not service buildings higher than 3 floors! They responded and quickly resolved our problem. My daughter... read more and thank you, A1 for your prompt response and fast resolution!

  Vince and his installer Jim saved Thanksgiving. The night before Thanksgiving we came home and our tankless water heater had quit on us. We began calling around in hopes to... read more find a plumber who might have a tankless water heater on their truck or in their warehouse. Vince said he didn't have one but might be able to get one in the morning. He also recommended calling some of the bigger companies that night as they might have one in stock. Needless to say we couldn't find one that night and Vince went to work early on Thanksgiving morning. He found a warehouse that would open up for him and was able to get the parts needed. Jim arrived quickly and got to work. We are thankful for Jim who did sacrifice time with his family to get us up and running. Jim worked cleanly and quickly while communicating through the whole process. Thank you Vince and Jim again. I will definitely be using A1 again in the future.

  We had a problem with our water heater on a Sunday night. Vince was helpful on the phone and then Ron and Dominique arrived early the next morning to fix... read more the leak. All in all a great experience with A1!